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Purchased products can be returned within 14 days of receiving the parcel.
Return conditions
- Send the goods back clean and unused (they may be tried on), odour-free (e.g. no cream or perfume), together with the original box, tags and proof of purchase (receipt or invoice).
- Personalised products (e.g. engraved) cannot be returned.
- For the safety of the parcel, we recommend returning the goods by courier or by registered / priority post.
- We do not accept parcels sent to us cash on delivery or to a parcel locker.
- Return shipping costs are borne by the customer.
How to return a product
- Download, print and fill in the return form (it also contains the statement of withdrawal from the contract).
- Pack the products securely together with the receipt (or invoice) and the completed form.
- Send the parcel to the address below.
Download the return form (PDF)
Return address
Moora
ul. Dekana 3, 1st floor
64-100 Leszno
Poland
tel. +48 512 868 868
e-mail: zwroty@moora.pl
with the note “moora online store”
Refunds
We refund the payment within 14 days of receiving the returned goods, using the payment method you used for the order. If you paid by bank transfer, please give your IBAN and SWIFT/BIC in the return form.
Complaints
If a product is faulty or does not match your order, please send it to the same address with a short written description of the problem, or contact us at kontakt@moora.pl. The shipping cost of a complaint is covered by moora.